Privacy Policy

At medteam.nl, we believe it's very important that your data is handled with the utmost care and that the personal information you provide remains confidential. We confirm that you have chosen to share your personal data with us and that you expect us to handle it carefully and confidentially. On this page, we explain what personal data we collect, why we collect it, and what we do with it.

Our privacy policy can be summarized as follows:
• We do not use your data for purposes other than those for which you have specifically given permission.
• We do not share your information with others, except in the cases described in this privacy statement.
• We store and handle your data securely, confidentially and with due care.
If you have any questions not answered in this privacy statement, or if you have suggestions, comments, or complaints about how medteam.nl handles your personal data, you can email us at hello@medteam.nl or contact us using the other contact details provided in our contact information. This privacy statement applies to the services of medteam.nl. We are not responsible for the privacy practices of other sites or sources linked to on our website.

PROCESSING PERSONAL DATA
medteam.nl may process personal data about you because you use the services of medteam.nl and/or because you provide this data yourself when completing a (contact form) on the medteam.nl website.

We process your personal data for the following purposes:
• Delivery of your order
For your order, we need your name, email address, address(es), phone number, and payment information. This information is necessary to process your order, keep you informed, and have your order processed.
• Your account
To use an account on our website, you must provide information, including your name, address(es), phone number, email address, delivery and payment information, and interests. We store this information in our systems. We also store information from your previous orders so you can easily retrieve them. We process this information to facilitate and improve your ordering process.
• Our customer service
To enable our customer service team to answer your questions quickly, we use your personal data and keep notes of your conversation. These notes of your contact with us are kept to help us answer your question, conduct analyses, and improve our services.
• Warranty/Returns
We offer various services related to the warranty and returns of our products. To determine whether your product is covered by the warranty, we use your order information and the personal data you provide.
• Newsletters
If you have given us permission to do so, we will keep you informed about our activities and promotions through our newsletters.
• Profiling and personalized advertisements
When you visit our website, we may collect, analyze, and, based on your consent, combine personal data with your customer number and other customer information. We categorize these customer profiles to analyze your interests and thus provide you with better service.
• Credit check
When you become a customer with us and pay on account, we, or a third party on our behalf, may check your creditworthiness. We may also store and process your personal data when necessary to prevent misuse or illegal activity on our website. We are obligated to provide this data based on, for example, government or judicial regulations, or when necessary for legal (criminal) proceedings.
We handle the confidentiality of personal data and its provision to third parties as follows:

We appreciate the trust you place in us and will handle your data with the utmost care. Therefore, we implement appropriate security measures to limit misuse and unauthorized access to our data. This ensures that only necessary individuals have access to the data, that access to the data is secure, and that our security measures are regularly reviewed. Furthermore, we will, of course, retain your data no longer than necessary to achieve the purposes stated in this privacy statement.
We do not sell your personal data to third parties. We only provide your data to third parties with your permission or when necessary to:
• to process your order
• to answer your questions
• to provide guarantees
• to improve our website and/or services
• to offer and analyze promotions;
• enforce compliance with our terms and conditions;
• To collect invoices. We also share your personal data with third parties when legally permitted or required. We reserve the right to share your personal data with our subsidiaries.
We do not retain personal data for longer than legally permitted. We do not collect or use your personal data for purposes other than those described in this statement unless you have given us prior consent.

View, change or delete personal data
You have the right to view, change or delete your personal data.