At BodyVitalLab, we believe it is of great importance that your personal data is handled carefully and confidentially. By using our website and services, you entrust us with your data. In this privacy statement, we explain what personal data we collect, why we collect it, and how we handle it.

In short

Our privacy policy includes the following:

• We only use your personal data for the purposes for which you have given your consent.

• We do not share your data with third parties, unless it is necessary for our services or legally required.

• We secure and handle your data carefully and confidentially.

Do you have questions, comments or complaints about this privacy statement or about how BodyVitalLab handles your personal data? Please contact us via hello (a) bodyvitallab.nl.

This privacy statement applies to all services of BodyVitalLab.nl. We are not responsible for the privacy policies of other websites or sources referred to on our website.

Processing of personal data

BodyVitalLab processes personal data when you use our services and/or when you provide it to us yourself, for example via a contact form or when placing an order.

We may process the following personal data, among others:

• Name

• Address details

• Phone number

• Email address

• Payment details

• Order history

Purposes of processing

We process your personal data for the following purposes:

1. Processing and delivery of orders

To correctly process and deliver your order, we need your name, address, email address, phone number, and payment details. We use this information to inform you about your order and to handle it correctly.

2. Your account

When you create an account, we store your data so that you can easily place orders, view your order history, and manage your data. This helps us to improve the ordering process and make it user-friendly.

3. Customer service

To answer your questions quickly and effectively, we use your contact details and may make notes of communications with our customer service. This data helps us improve our services.

4. Warranty and returns

For warranty and return processing, we use your order details and personal data to assess whether your product is eligible for warranty or return.

5. Newsletters

If you have given explicit consent, we will use your email address to inform you about news, offers, and promotions from BodyVitalLab. You can unsubscribe at any time.

6. Profiling and personalized advertisements

With your consent, we may analyze your website usage to better tailor our content, offers, and advertisements to your interests.

7. Credit check and fraud prevention

If you choose to pay on account, we or an external party may check your creditworthiness. Additionally, we may process personal data to prevent fraud, misuse, or illegal activities, or to comply with legal obligations.

Disclosure to third parties & security

We do not sell your personal data to third parties. Your data is only shared when necessary for:

• Processing and delivering orders

• Answering questions

• Warranty and return processing

• Improving our website and services

• Marketing and promotional activities (with consent)

• Invoicing and collection

• Compliance with legal obligations

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Only authorized persons have access to your data, and our security measures are regularly evaluated.

Personal data will not be retained longer than necessary for the purposes described in this privacy statement or as long as legally required.

Your rights

You have the right to:

• Access your personal data

• Have your personal data corrected

• Have your personal data deleted

• Withdraw your consent

• Object to the use of your data

You can contact us for this via hello (a) bodyvitallab.nl. We will respond as soon as possible, and at the latest within the legal term.